How To Effectively Turn Unhappy Customers Into Your Best Regular Guests.
Give Yourelf & Your Staff The Proper Tools To Be a Professional Creative Problem Solver.
Turn Negative Situations Into Opportunities.
What Are The Most Common Situations Servers Have To Deal With?You'll find out here and learn tricks of the trade to handle them quickly and successfully.Understand the Psychology Of Your Guests When Things go Wrong.
INCLUDES: Ask The Experts: How Do YOU Deal With Challenging Co-Workers?
About The Author:
Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer
- 30+ Year Bar Industry Career
- Made Over 800,000 Drinks.
- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada.
- Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles
- Created 25 Training Course DVD's Sold in Over 100 Countries.
- Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.
- Author of 28 Bar Industry Books, Study Guides & Work-Books
